Terms and Conditions

Terms of Use and Conditions/Store Policies:

By using and purchasing through this site, you automatically acknowledge and agree to our terms and policies. We reserve the right to change these terms at any time. 

 

HEAT NOTICE!  With hot and extreme temperatures across the US, please note that your package may be exposed to temperatures that are not ideal for the products enclosed. Wax melts may melt and soaps may sweat, etc. Please bring your package in from the heat right away and allow to come to a comfortable room temperature. Please be considerate of this suggestion. The heat in transit is beyond our control. We ask that you refrain from ordering if this will be an issue for you.

 

ORDER PROCESSING TIME: Typical order processing time is 1-3 business days during normal operations. However, during the holidays and new releases mean we receive a large number of orders in a very short amount of time. During a release, please allow up to 10-15 business days for your order to ship. We will always pack orders as quickly and as safely as possible. 

 

MULTIPLE ORDERS: We do combine multiple orders and will refund excess charges. We will make sure our shipping charges and processing fees (typically up to 5%) are covered prior to refunding. Please leave us a note that you have multiple orders pending so we know to combine.

 

ORDER CANCELLATION: An order may be cancelled prior to shipping. Once an order has shipped, all sales are final. We reserve the right to cancel any unshipped order. We reserve the right to cancel or adjust any orders when unable to communicate with the customer. All cancelled orders will be subject to a 5% restock fee that will not be refunded. 

 

SHIPPING & HANDLING: We do charge a small handling fee with each order. This helps to pay for all the packaging supplies needed to get your order to you safely. Additionally, we do pass on all commercial shipping rates. As we are a small business, we cannot provide Amazon-style shipping prices and time frames. We do our best to figure shipping costs appropriately. We will refund excess shipping charges at our discretion. We appreciate your understanding.

 

CUSTOMER CONTACT INFORMATION: We may need to contact you about your order. If proper contact information is not provided, we are not responsible for any issues that may arise with your order. We reserve the right to cancel an order due to non-response and/or non-compliance.

MISSING PACKAGES:  Porch/Mail Theft is becoming more and more prevalent, and it is not the responsibility of EMVEE Artisan or the USPS to replace or reimburse for any missing packages. If you believe that your package is legitimately missing via the USPS, please contact your local USPS office as they are best equipped to locate your package. We recommend adding Route Package Protection to your order at check out.

Please understand that we are a small business and cannot be responsible for packages that are shown delivered but go missing. The provided information is not to just remove ourselves from liability but is the result of the fact that we also have no recourse to resolve the situation financially. Production at our level is very costly and the time and effort we put into the business is also very valuable. We will do anything in our power to resolve any and all situations and work on your behalf with the USPS to resolve any situations that may arise.

 

DAMAGED ITEMS: If your items arrive damaged, please capture photo documentation/proof of the damage, and contact the USPS and EMVEE Artisan immediately. We will file a claim on your behalf but will need proof and documentation from the customer to file the claim. We recommend adding Route Package Protection to your order at check out.

 FPO/APO: We are happy to ship packages to our service members and their families overseas. Should you have any issue placing your order, please contact us at info@emveeme.com.  Thank you for your service!

CANADIAN ORDERS - These orders fall in between US and International. We are still accepting Canadian Orders. Canadian customers are responsible for all duties, taxes, and fees. Transit times may be extended. 

INTERNATIONAL ORDERS ARE CURRENTLY SUSPENDED - EXCLUDES CANADA

CUSTOMER IS RESPONSIBLE FOR ALL DUTIES, TAXES, AND FEES.  Customer may be required to pay additional monies to accept the package in the destination country. If your package arrives but you do not possession of your package, EMVEE Artisan is not responsible to issue a refund for the package. Customer agrees to pay all additional monies and will take possession of the package within the necessary time frame.

DAMAGED ITEMS: If your items arrive damaged, please capture photo documentation/proof of the damage, and contact the delivery company and EMVEE Artisan immediately. We will file a claim on the customers behalf but will need proof and documentation from the customer to file the claim.

MISSING PACKAGES:   EMVEE Artisan is not responsible a package that has been shown delivered by the delivery company but is missing to you. Porch/Mail Theft is becoming more and more prevalent, and it is not the responsibility of EMVEE Artisan or the delivery company to replace or reimburse for any missing packages. If you believe that your package is legitimately missing via the delivery company, please contact the delivery company as they are best equipped to locate your package.  Unfortunately, we are unable to do anything on our end.  The carrier will most likely request that you submit a claim.  Should you need any additional information from us to process said claim, we are more than happy to assist.

Please understand that we are a small business and cannot be responsible for packages that are shown delivered but go missing. The provided information is not to just remove ourselves from liability but is the result of the fact that we also have no recourse to resolve the situation financially. Production at our level is very costly and the time and effort we put into the business is also very valuable. We will do anything in our power to resolve any and all situations and work on your behalf with the USPS to resolve any situations that may arise.

 

PRODUCT REFUNDS: Refunds will be determined on an individual basis. No refunds will be given due to personal dislike of scent, texture, or design. Please keep in mind that every nose is different, and scents may be perceived differently per person. We do our best to describe the scents based upon the fragrance and essential oils that are used and descriptions given from the manufacturers. As our products are handmade, design will vary slightly.  Any variation will not affect the integrity of our goods and will not be considered damages or defects.

 

PRODUCT RETURNS: Currently, we do not offer returns or exchanges.  If for whatever reason you are unsatisfied, please send us a message at info@emveeme.com and we will be happy to help you resolve the issue.

 

GENERAL PRODUCT WARNINGS AND CAUTIONS:

It is the responsibility of the user of the products to use the products properly. Always be aware of personal allergies and irritations. Spot test all skin products prior to full use. If any products cause irritation, discontinue use immediately and consult a physician. EMVEE Artisan is not responsible for injuries or accidents. Strongly colored soaps may discolor wash cloths.

 
YOUR RIGHTS




DATA RETENTION
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

CHANGES
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

CONTACT US
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at info@emveeme.com or by mail using the details provided below:

301 S. Heatherwilde Blvd., #445, Pflugerville, TX, 78691, United States

 

Handcrafted With Love...

Thank you for supporting our small business!